More important than efficiency is effectiveness—getting the right things done.What’s Best Next p. 43
This is a good summary of chapter 2: “Why Efficiency Is not the Answer.” Being efficient—getting more done quicker—with the wrong things is often counter-productive. It can lead to having time to do more with still no thought to what the right things are.
Being efficient can also undermine the most valuable asset—people. If people are viewed as simply part of what makes the bottom line acceptable, they will be treated like any other asset instead of as image bearers. Do the people I spend time with know their value?